Background: A client was using cabinet air conditioners on their ship to cool high-temperature equipment. They had very high requirements for the size and cooling capacity of the units. Previously, the client had used Rittal products, but sought a more suitable solution from Cooltec.
Collaboration Progress: Cooltecโs employee Max thoroughly discussed the product details and future applications with the client. Based on the clientโs specific needs, Max recommended a suitable cabinet air conditioner. However, after receiving the product, the client found that the cooling capacity did not meet their expectations, which caused some concern.
Service and Solutions: In response to the clientโs feedback, Max promptly implemented three solutions to address the issue:
- Product Adjustment: Max initially recommended adjusting the settings of the cabinet air conditioner to optimize cooling performance. He provided a detailed guide to assist the client in making the necessary adjustments.
- On-Site Support: Max arranged for on-site technical support to visit the client’s ship for a thorough inspection and fine-tuning of the equipment. The technicians ensured that the air conditioning system was operating according to standards.
- Alternative Options: If adjustments and on-site support did not fully resolve the issue, Max offered alternative product options to ensure the client received the most suitable air conditioner for their needs.
Outcome: Through these measures, Cooltec successfully resolved the clientโs cooling issue. The client praised Cooltecโs service and after-sales support, noting that our quick response and professional solutions greatly enhanced their satisfaction and trust.
Customer Invitation: If you encounter any issues or need after-sales support with Cooltec products, please do not hesitate to contact Cooltecโs employee Max. We are committed to providing high-quality service and support to ensure your equipment always performs at its best.
